Grades Not Showing For Students

At JCCC, we’ve identified situations when students go to the Report tab and select Grades > Student Grades, but all grades are not visible for some students. Other students can satisfactorily view their grades. If the student selects Learner Profile > Gradebook Grades, then all grades are visible (although this does display the class average which some instructors do not like). The student who cannot view their grades can still go to the Drop Box to see their grades and the grades do show in the Gradebook. We’ve verified that the grades/assignments are not hidden and the Calculation Type is set correctly.

The problem was identified by ANGEL Support as a result of extraneous HTML code in the Comments field for the grade. The code causes a portion of the report to be truncated and not displayed. If the instructor cleans up or removes the unnecessary code, the entire report displays properly.

To avoid this problem, we recommend that when you compose text in Word (to paste into the Comments field) that you first copy the text into Notepad (which strips out the extra code) and then paste the comments into the Comments field.