LOR Problem: Students Experiencing Access Denied Messages

We’ve had several instances when students have not been able to access course content (such as the syllabus, files within lessons, and so on) and receive an “Access Denied” message instead. In most cases we’re finding this occurs when the course loses access to the Learning Object Repository (LOR ). In other words, the content was linked to an object in the instructor's personal LOR and the link fails. We’re not exactly sure why this has occurred, but here’s the solution:

1. Log-in to your LOR (use the Learning Object Repository button in the left margin of the ANGEL screen) and select the link to your personal LOR .
2. Select the Manage tab.
3. Select the Course and Group Access link and click My Courses (right column).
4. Then select the check box in front of the desired course(s) and click Add Selected.
5. The LOR should now appear on the left-side of the screen as one of the Current Associations.
6. The links should now work (ask your students to verify this).

While this solution is a temporary fix, the real issue is why this is occurring. It seems to occur either when courses are copied from a source course to a production course or during the batch course creation process (which we’re no longer using since ANGEL’s XEI now provides the integration between SunGard Banner and ANGEL). We’ll keep you posted on this issue.

Check the Course Search!

It's always a good practice to go to the ANGEL log-in screen, select the Course Search link in the Search and Help nugget and search for your course(s).

• Do you see the information from the About This Section nugget? If not, add the information to the nugget. It is a good way to share information about your course with prospective students. At JCCC we're beginning to use this nugget to replace information included in our Online Course Information Guide (check out http://web.jccc.edu/courseguide/show/?label=ACCT+121&prof=skleiner).


• Check in the text to see if you’ve used the $First_Name$ token. If you have, the text of the token appears and the student’s name is not substituted for the token. We suggest you go to the About This Section nugget and remove the token. The token does work in the About This Section nugget when a student logs in, but the token itself is displayed when viewed through the unauthenticated Course Search.


• Check to see if you have HTML tags showing in the About This Section nugget text (will appear as text starting with a <> symbol). If so, go to the course and edit the About This Section nugget text (click the pencil that appears when you roll over the nugget’s title bar). If you are copying text with HTML codes into the HTML Editor, first select the Source button (see below) and then paste the text in. If you do not first select the Source button, the tags are copied and displayed.
  



• Check to see if you have any broken image links. If so do back and fix in the images. If you have broken image icons in the course, you’ll see the same broken image icons in the Course Search.


• In general, use the Course Search to check that the information about your course is accurate and properly displayed.