LOR Problem: Students Experiencing Access Denied Messages

We’ve had several instances when students have not been able to access course content (such as the syllabus, files within lessons, and so on) and receive an “Access Denied” message instead. In most cases we’re finding this occurs when the course loses access to the Learning Object Repository (LOR ). In other words, the content was linked to an object in the instructor's personal LOR and the link fails. We’re not exactly sure why this has occurred, but here’s the solution:

1. Log-in to your LOR (use the Learning Object Repository button in the left margin of the ANGEL screen) and select the link to your personal LOR .
2. Select the Manage tab.
3. Select the Course and Group Access link and click My Courses (right column).
4. Then select the check box in front of the desired course(s) and click Add Selected.
5. The LOR should now appear on the left-side of the screen as one of the Current Associations.
6. The links should now work (ask your students to verify this).

While this solution is a temporary fix, the real issue is why this is occurring. It seems to occur either when courses are copied from a source course to a production course or during the batch course creation process (which we’re no longer using since ANGEL’s XEI now provides the integration between SunGard Banner and ANGEL). We’ll keep you posted on this issue.